https://hdl.handle.net/1721.1/46333 2026-04-10T18:21:30Z https://hdl.handle.net/1721.1/70080 How user innovations become commercial products: A theoretical investigation and case von Hippel, Eric A. 2012-04-20T00:00:00Z https://hdl.handle.net/1721.1/70079 Horizontal innovation networks-by and for users von Hippel, Eric A. 2012-04-20T00:00:00Z https://hdl.handle.net/1721.1/70078 Costless Creation of Strong Brands by User Communities von Hippel, Eric A. 2012-04-20T00:00:00Z https://hdl.handle.net/1721.1/70077 User Toolkits for Innovation von Hippel, Eric A. 2012-04-20T00:00:00Z https://hdl.handle.net/1721.1/70075 Reducing Medical Costs and Improving Quality via Self-Management Tools von Hippel, Eric A. 2012-04-20T00:00:00Z https://hdl.handle.net/1721.1/70073 The major shift towards user-centered innovation: Implications for China’s innovation policymaking von Hippel, Eric A. 2012-04-20T00:00:00Z https://hdl.handle.net/1721.1/70028 How open source software works: "Free" user-to-user assistance von Hippel, Eric A. 2012-04-13T00:00:00Z https://hdl.handle.net/1721.1/70027 Cooperation Between Rivals: Informal Know-How Trading von Hippel, Eric A. 2012-04-13T00:00:00Z https://hdl.handle.net/1721.1/49813 Users as Service Innovators: The Case of Banking Services von Hippel, Eric A. Many services can be self-provided. An individual user or a user firm can, for example, choose to do its own accounting – choose to self-provide that service - instead of hiring an accounting firm to provide it. Since users can ‘serve themselves’ in many cases, it is also possible for users to innovate with respect to the services they self-provide. In this paper, we explore the histories of 47 functionally novel and important commercial and retail banking services. We find that, in 85% of these cases, users self-provided the service before any bank offered it. Our empirical findings differ significantly from prevalent producer-centered views of service development. We speculate that the patterns we have observed in banking with respect to the dominant role of users in service development will prove to be quite general. If so, this will be an important matter: on the order of 75% of GDP in advanced economies today is derived from services. We discuss the implications of our findings for research and practice in service development. 2009-11-12T15:34:24Z https://hdl.handle.net/1721.1/46350 Measuring user innovation in Dutch high tech SMEs: Frequency, nature and transfer to producers von Hippel, Eric A. 2009-01-01T00:00:00Z https://hdl.handle.net/1721.1/46349 From experience: Developing new product concepts via the lead user method: A case study in a "low-tech" field von Hippel, Eric A. 1991-01-01T00:00:00Z