Theses: Recent submissions
Now showing items 109-111 of 268
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Identifying system-wide contact center cost reduction opportunities through lean, customer-focused IT metrics
(Massachusetts Institute of Technology, 2009)Dell's long-term success depends on its customers' future buying patterns. These patterns are largely determined by customers' satisfaction with the after-sales service they receive. Previously, Dell has been able to deliver ... -
Lean principle application in an automotive product development process with special emphasis on peer reviews
(Massachusetts Institute of Technology, 2009)Global Automotive, a large US based, global manufacturer of automobiles, has made significant gains in manufacturing competitiveness, in part through application of a lean manufacturing approach to high volume assembly. A ... -
Accelerating value capture of SAP enterprise resource planning (ERP) system : governance model and process
(Massachusetts Institute of Technology, 2009)Raytheon produces a diverse range of defense products using a wide range of business systems and tools that are not currently integrated. To achieve the corporate vision of "one company", in 2005, Raytheon began to deploy ...
