Theses: Recent submissions
Now showing items 136-138 of 268
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Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ... -
Accelerating time-to-market in the global electronics industry
(Massachusetts Institute of Technology, 2008)In today's electronics industry, fast time-to-market (TTM) and time-to-profit (TTP) is key to customer satisfaction and firm competitiveness. Optimizing the product development and new product introduction (NPI) process ... -
Lean concepts in customer care : adding value and reducing waste with proactive order status messaging
(Massachusetts Institute of Technology, 2008)Information technology (IT), operational efficiency, and a strong relationship with customers are three critical components to Dell's success over the last twenty four years. Information technology throughout Dell's history ...
