User Adoption of Intelligent Environments: A Review of Technology Adoption Models, Challenges, and Prospects

Abstract

Recent technological advancements have enabled the development of smarter (more automated) and more intelligent (adaptable) environments. To understand what factors lead users to reject or adopt Intelligent Environments (IEs), we reviewed nine prominent technology adoption theories. We conducted a literature review to investigate the acceptance and adoption of different types of IEs. We found that perceived usefulness, ease of use, perceived control or self-efficacy, affect and enjoyment, and perceived risks are the common factors across the studies explaining the adoption of IEs. However, shortcomings in the design and methods of the reviewed studies present major concerns in the generalizability and application of existing theories to emerging IEs. We identify eight lacunae in the existing literature and propose a new conceptual model for explaining the adoption of IEs. Through this study, we contribute to the formulation of the theoretical background for the successful introduction of IEs and their integration into users’ everyday life.